How to Mark a User as Inactive in dPCC

Overview

In dPCC, staff deletion is not supported. Instead, users can only be marked as "Inactive" by a Super Admin. This ensures that user records are preserved while preventing them from accessing the system. This article outlines the steps for a Super Admin to mark a user as inactive.

Solution

To mark a user as inactive in dPCC, follow these steps:

1. Log in with Super Admin credentials

   • Only a Super Admin user has the necessary permissions to modify user status.

2. Navigate to the User Management section

   • Locate the User Management option within the dPCC interface.

3. Select the user to be disabled

   • Browse or search for the specific user who needs to be deactivated.

4. Mark the user as "Inactive"

   • Choose the appropriate option to set the user’s status as inactive.

Once the user is marked as inactive, they will no longer have access to the system, but their account details will remain in the system for record-keeping purposes.

If further assistance is needed, reach out to support for clarification.

<supportagent> Related Ticket: #4616894 </supportagent>