Monitoring Diameter Response Times for PCC

This guide explains how to monitor and investigate high Diameter response times in the PCC system. Follow the steps below to ensure any anomalies are detected and reported promptly.

Prerequisites

• Access to the dpcc pod.
• Permissions to execute commands in the pod.

Steps to Check High Response Times

1. Login to the dpcc pod:
   Run the following command to list available pods:
   kubectl get pods -n dpcc



2. Access the required pod:
   Use the command below to log in to the appropriate dpcc pod:
   kubectl exec -it -n dpcc dpcc-offline-1-netvertex-off-1-0 -c dpcc-offline-1-netvertex-off-1 sh

3. Navigate to the logs directory:
   Once inside the pod, navigate to the directory containing alert logs:
   cd /opt/server/logs/alertlog

4. Monitor Diameter Response Times:
   Execute the following command to filter for high response time alerts in real-time:
   tail -f elite-netvertex-alert.log | grep 'DIAMETER_HIGH_RESPONSE_TIME'



5. Analyze the response time:

   • Observe if the response times gradually increase.
   • Critical thresholds to watch for Continuous increase from 200ms to 2000ms.

6. Escalate if necessary:

   • If high response times persist, please raise a ticket with support