Troubleshooting Delayed Monthly Data Quota Reset issues for Subscribers

Overview

This article delves into the resolution of delayed monthly data quota reset for subscribers, focusing on system log analysis and client collaboration.

Solution

1. Identify the Issue: Recognize the problem with non-instant data quota receipt. Conduct a detailed analysis of relevant AAA/system logs.
2. Collaborate with BSS Team: Discuss the issue with the client's team to identify the missing entity/action.
3. Check Scheduled Tasks: Verify if scheduled tasks are affecting the quota update.
4. Request Detailed timelines for analysis: Ask for specific logs for affected subscribers and these can be compared with subscribers that do not exhibit the issue.

Summary

The article provides a comprehensive approach to resolving issues related to delayed monthly data quota receipt, highlighting the importance of log analysis and client communication. Here the issue was identified to be a scheduled job on the BSS side. 

FAQ

1. What should I do if subscribers report a delay in their monthly data quota reset?

Analyze the system logs and consult with your client's system team for resolution.

2. How can I pinpoint the root cause of such issues?

Request detailed logs for the affected subscribers, especially during times of scheduled system tasks.

3. Should the ticket be closed if the issue is not recurrent?

Yes, but inform the client to report any new cases in a separate ticket for detailed analysis.