Troubleshooting PCRF Policy Removal Issues

Overview

Examining customer speed issues related to their PCRF policy plans. This use-case just indicates the possible avenues to verify speed issues.

Solution

1. Identify the Issue: Review the relevant PCRF policy plan causing issues.
2. Gather additional information to clarify the issue:
   • Verify if it is a single subscriber issue.
   • Look for the removal errors/screenshots. 
3. Check for Device Issues: In case of single subscriber issues, the customer's device may be reset to verify further.

FAQ

1. What should I do if my internet speed does not match my PCRF policy plan?

Reset your device and contact support if the problem persists.

2. How can I find out what PCR policy plan I'm on?

Check your service details through the provider's portal or contact support.

3. Can a single PCRF policy plan affect multiple subscribers?

Yes, it's possible. Contact your service provider for an investigation.