Overview When attempting to provision or add a new Data Top-Up through the PCRF API, an error message is returned: { responseCode: 400, responseMessage: ACTIVE package not found with id: 5710180} ...
Overview The customer reports that they are seeing Duplicate CDRs in the PCRF in the path: /home/netvertex68/server/data/csvfiles/CDR Analysis Upon checking the network traces it was identified that t...
Overview The customer wants to verify and validate if the Services on the PCRF Node are running properly. Here is a set of commands to run to validate the node's health. Solution Login into the PCRF s...
Overview A customer wants to reset the usage of a customer account as the postpaid customer was wrongly activated with billing day set to 0. The below article provides steps to perform this action Sol...
Overview The customer wants to reset the password for a user for accessing Netvertex-PCRF and the procedure in this article can be used to reset the password of user(s) Solution Login to PCRF GUI of t...
Overview The customer had a server restart and would like to start the PCRF Services on the node. This can also be applied when there is a requirement for PCRF restart. The below steps can be used to ...
Overview The customer places a request to update the SMS gateway URL. They also provide a Login ID and password to be used in the SMS Gateway URL Pre-Requisites For such requests, The customer shares ...
Overview This article provides an overview of the Delegated IPv6 Prefix feature implemented in PCRF allows showing Delegated IPv6 Prefix in Active Session data as well as in the PCRF CDRs. Information...
Overview The customer says that one of the end subscribers receive a wrong usage notification SMS. This article provides ways to verify and check if there was any notification sent. Solution First, ve...
Overview The customer raises a ticket informing that API Calls are not working with the Secondary server and they are working as expected in the Primary Server. Solution As a first step usually restar...