Overview

A customer might report an issue when doing a Reload Policy on the GUI the following errors are observed:

• Failed Policy Count is > 0
• There are Unreachable instances reported

Solution

This can be solved by identifying the problematic Failed Policy and removing that from the Policy Designer. The failed policy can be identified using the following method:

• Retrieved Packages list from the database: select * from TBLM_PACKAGE;
• Reloaded Policy: Policy Designer > Package > Reload Policy.
• 
• Compare both lists
  • Manually find the problematic package name that is not part of the resultant package list of reload policy.
• Checked the configuration of this package in Policy Designer » Data Package and identified issues such as a wrong configuration for QoS Profile.

Once identified share with the customer the problematic Package so they can manually remove it from Policy designer.