Overview

The subscribers are seeing a limited access policy granted during Reauthorization. The sessions appear active, however, the users are not getting the correct policies granted after activation.

Solution

First check /netvertex/tomcat/apache/logs/catalina.log where you will find the REAUTH API request and response. In this scenario the following errors were seen:

Since the issue appears to be connectivity-related, a restart of Tomcat usually resolves the issue:

• Path: /netvertex/tomcat/apache/bin
• To shutdown: sh shutdown.sh
• To start: sh startup.sh
• jps (to check tomcat services have been started properly – named bootstrap)

We also recommend performing session cleanup as this can lead to a mismatch in the policy assigned to some of the customers at the BNG end and on the PCRF end.