Overview

The customer raises a ticket informing that API Calls are not working with the Secondary server and they are working as expected in the Primary Server.

Solution

As a first step usually restarting Tomcat on the impact Server should resolve the issue. To restart Tomcat please do the following:

• Login into the server with netvertex user.
• Restart the Tomcat process by:
  • kill the process id of Bootstrap(Find Process ID using ps -ef command).
  • Go to the path /opt/netvertex/tomcat/apache-tomcat-7.0.57/bin and run startrun.sh file.