Overview

The customer reports that the ChangeService API call is returning an exception. 

Below is the obtained response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<ns2:wsChangeServiceResponse xmlns:ns2="http://api.act.com/" xmlns:ns3="http://subscription.ws.nvsmx.elitecore.com/">
<ChangeService>
<requestId/>
<responeCode>421</responeCode>
<responseMessage>RUNTIME ERROR : DAOException - Exception while performing API Logic-Change Package</responseMessage>
</ChangeService>
</ns2:wsChangeServiceResponse>
</soap:Body>
</soap:Envelope>

Solution

A restart of the Tomcat server should resolve such exceptions. Here is the procedure to restart the Tomcat server:

• Login to the AAA server as the user eliteaaa and go to the following path:

  • cd /home/eliteaaa/TOMCAT6/tomcat/bin

• Run the below script to shut down the tomcat application.

  • sh shutdown.sh

• Start the tomcat application using the Command:

  •  sh startup.sh

Verification

• Ask the customer to run API calls and check if there are no errors in the API response. 
  • The catalina.log file should report success code 200