Overview The customer is looking to upgrade/update their SMS Gateway that connects to the ELITESMP Node and would like to know the current SMS Gateway configuration. This article explains the configur...
Overview As per the customer, the feature to Authenticate users using the MAC Address on the SMP and AAA Nodes is not functioning. Root Cause It is likely that the user was not configured correctly b...
Overview This article explains the way to resolve the issue of SMP Portal Page not opening. Solution The Web portal is most likely not opening because the Tomcat Bootstrap process is not running on ...
Overview The SMP Portal shows an internal error after security updates by Chrome Browser. This article how to identify and resolve this issue Solution Validate the issue by logging in as elitesmp or...
Overview This article delves into resolving Wi-Fi connection issues using OTP flow, focusing on the problems associated with captive portal access. Solution Identify the Issue: Understand the problem ...
Overview This article discusses the resolution of Wi-Fi connectivity issues related to an expired SSL certificate on a captive portal, affecting user access and revenue. Solution Identify the Certif...