Overview

This article explains the way to resolve the issue of SMP Portal Page not opening.

Solution

The Web portal is most likely not opening because the Tomcat Bootstrap process is not running on the Server. To resolve this do the following:

• Run 'jps' command and check if the 'Bootstrap' process is running.
  • If it not running then that could be the root cause
• Start the process by executing
  • cd /tomcat/apache/bin
  • sh startup.sh
• Check again using jps command to check if the Bootstrap process is started.
• Verify if the Portal opens now.