Wi-Fi Connection Issues with OTP Flow

Overview

This article delves into resolving Wi-Fi connection issues using OTP flow, focusing on the problems associated with captive portal access.

Solution

1. Identify the Issue: Understand the problem with Wi-Fi connection and OTP flow.
2. Verify Captive Portal Accessibility: Check the captive portal's accessibility.
3. Inspect SMP Configuration: Check SMP configurations for any changes.
4. Test with Dummy User: Simulate the OTP process with a dummy user.
5. Verify OTP Receipt and Functionality: Ensure the OTP process is working.
6. Check SMP and Related Services: Review all relevant services for operational status.
7. Confirm Resolution: Validate the resolution of the issue with the client.

Summary

The article provides a structured approach to resolving Wi-Fi connectivity issues related to OTP flow, emphasizing the importance of captive portal and service functionality checks.

FAQ

1. What should I do if I cannot access the Wi-Fi network using OTP?

Ensure the captive portal is accessible and the SSL certificate is valid. Contact support for further assistance if needed.

2. How do I know if the problem is with the captive portal or something else?

Test the process with a dummy user. If the OTP is not received, the issue might be with the captive portal or related services.

3. Can expired SSL certificates affect Wi-Fi connectivity?

Yes, an expired SSL certificate can hinder access to the captive portal, affecting the OTP flow and Wi-Fi connectivity.