Overview You might have created a system account in EAAA Application and want to set the password expiry duration of the user accounts( Example: Set a policy that the passwords do not expire) Solution...
Overview In the Monitoring Tool Orange Alerts are seen for the AAA Server. Upon checking the alarms it is noticed that the Alarms were related to Disk Space on the AAA Server. This article covers the ...
Overview The customer reports that the ChangeService API call is returning an exception. Below is the obtained response: <soap:Envelope xmlns:soap=http://schemas.xmlsoap.org/soap/envelope/><soap:Body...
Overview The customer reports that Account Packet Failures are seen periodically on the AAA node for a few of the packets from a specific external Network Element. The customer shares the log entries ...
Overview The customer wants to verify and validate if the Services on AAA Node are running properly. Here is a set of commands to run to validate the node's health. Solution Login into the AAA server ...
Overview As per the customer, many accounts have automatically moved to the INACTIVE state and the customer wants to check the reason why the account is in the INACTIVE state. Solution Check for the U...
Overview The customer had a server restart and would like to start the AAA Services on the node. This could be either due to a Power Outage or Manual Reboot/any other requirement on application restar...
Overview You would like to know if AAA Server is impacted by the Log4j vulnerability described in CVE-2021-44228 Information As per the Development team AAA uses the log4j1 version and vulnerability i...
Overview Customers want to fetch data for subscribers in AAA from GUI/DB based on customer status. This article can provide the needed info to obtain this information. Solution The subscriber data can...
Overview You would like to know the procedure to restart AAA Services and also provide a detailed MOP that can perform these operations. Solution The attached MOP provides the procedure for the Shutdo...