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Articles

  • How to check if a Network Element is allowed to Access Accounting Server

    Overview This article explains how to check/validate if a Network Element is allowed to access the Accounting Server functionality of the AAA Server. This will allow the Network Element to send RADIUS...

  • Call Flow Related to Unparsed Option82

    Overview This article explains the call flow involving AAA when it comes to unparsed option 82 and what EAAA does with unparsed option82 Information When BNG/BRAS(Broadband Network Elements) sends ACC...

  • Issue with SAR Requests sent by AAA

    Overview It was observed that the AAA server was not sending AVP “Server Assignment Type” in SAR request because of which HSS is rejecting the SAR request with the error “Missing AVP”.   Analysis Upon...

  • Large Alertlog files in AAA Server

    Overview It was identified that in one of the AAA Servers, the file size of the alertlog folder under  /opt/eliteaaa/AAA/logs directory was larger compared to the other servers. This article provides ...

  • Creating a Subscriber Profile in AAA

    Overview The article explains the procedure to create a Subscriber profile from AAA GUI   Solution To create a subscriber profile in AAA please do the following: Login into eliteaaa in any one of the ...

  • The Service is not available in Port: 21042

    Overview An alarm is reported on one of the servers with the following information: ‘The resource AAA1-ELK-Telnet-JKT is not available. The Service is not available in Port: 21042.’ This article expla...

  • INACTIVE Subscriber still gets IP address

    Overview An inactive subscriber may still get Internet connection or IP access after a change in user status from active to inactive via a batch process   Solution  When the batch process changes the ...

  • Verifying utilization of the License

    Overview This article explains how one can verify the License utilization of an AAA Server.   Information The formula to calculate utilization is:  [(concurrentusers - stalesession) / sessioncapacity]...

  • Access Reject with No Policy Satisfied for a specific user

    Overview This is to check why a specific user is rejected during Authentication with a no policy satisfied error. Solution As a first step, track the user for which requests were rejected and check th...

  • Incorrect Date & Status of Services in App Servers

    Overview On one of the AAA Servers it was observed the System Date is shown incorrectly when running the CLI Services command. Similarly, the output had printed ** indicating that the services were re...